Refund policy

Refunds & Exchanges — Soul Good Merch

At Soul Good Merch, every item is made to order with intention and care. Because of this, we do not hold inventory or restock returned items. We want you to love what you receive, and if something isn’t right, we’re here to help.

If you experience an issue with your order, please contact us at hello@soulgoodmerch.com.

Returns and Exchanges

Because all items are printed on demand specifically for your order, we cannot offer returns or exchanges for:

  • Size or color preference

  • Buyer’s remorse

  • Items that arrive as described but are no longer wanted

However, if there is a problem with your order—such as a defect, misprint, or error—please reach out so we can help resolve it.

Return guidelines:

  • All requests must be submitted within 30 days of delivery

  • Unauthorized returns will not be accepted

  • If a return is approved, return shipping costs are the customer’s responsibility

  • Digital/downloadable products are non-refundable

Damaged or Defective Items

If your item arrives damaged, misprinted, or flawed due to a production error, please notify us within 3 days of delivery.

Email hello@soulgoodmerch.com with:

  • A clear photo of the damaged or misprinted area

  • A photo of the full product

  • A photo of the packaging (if available)

  • Your order number

Once approved, we will submit a reprint request with our production partner.

For U.S. orders:
A replacement item will be issued at no cost to you.

For international orders:
A replacement item will be issued at no cost.
However, international replacement shipping fees may apply depending on carrier rates.

We are not responsible for damage caused by improper handling or accidents after delivery.

Lost or Stolen Packages

If your tracking shows “delivered” but your package is missing:

  1. Check with neighbors or household members

  2. Verify the delivery location

  3. Contact the shipping carrier (usually USPS) and file a missing package claim

Once a package has been scanned and accepted by the carrier, Soul Good Merch is not responsible for:

  • Lost packages

  • Stolen packages

  • Delivery errors made by the carrier

We are happy to provide any details or documentation needed to support your carrier claim.

Wrong or Incomplete Address

Please double-check your shipping address at checkout.

Soul Good Merch is not responsible for orders shipped to:

  • Incorrect addresses

  • Incomplete addresses

  • Old addresses stored in your account or browser

If an incorrect address is entered:

  • We cannot reroute or intercept the package

  • Replacements cannot be issued once the order has shipped

  • A new order may be placed at the customer’s expense

Need help?

If you have questions about your order or need support, please contact:

hello@soulgoodmerch.com